General terms of services
General framework applying when incorporated into a VELNORA proposal.
1. Scope
These terms describe the general framework for design, development, adaptation, testing, maintenance, UI/UX, consulting, integration and deployment services proposed by VELNORA. The accepted proposal always defines the actual service. Specific written terms in that proposal prevail in case of conflict.
2. Enquiry and contract formation
A form, email, call or discussion is neither an order nor a duty to deliver. A contract forms when the client accepts the proposed quotation or agreement in writing using the specified method and any preconditions are satisfied.
3. Scope and change
Deliverables, assumptions, exclusions, responsibilities and acceptance criteria appear in the proposal. A request beyond scope may change price and timing. VELNORA states the impact and waits for written approval before performing that change.
4. Client cooperation
The client provides accurate information, lawful content, necessary access rights, timely review and an authorised decision-maker. Delay or dependency attributable to the client or a third party may move the schedule without creating VELNORA liability.
5. Price and payment
Website prices are indicative. The proposal states the euro price, applicable tax treatment, schedule and permitted payment route. Unless stated otherwise, a milestone corresponds to a stage or deliverable. No card payment is taken on this website. Professional late-payment rules are set out in contract documents.
6. Timing and acceptance
Timing depends on information, access, third-party services and approvals. Acceptance is defined in the proposal. The client reports reproducible departures from scope within the agreed period; new preferences are changes rather than non-conformities.
7. Intellectual property
Rights in specific deliverables, their extent, territory, duration and transfer or licence timing are defined in the proposal. Any transfer occurs after full payment. Tools, libraries, methods, generic components and third-party items retain prior rights or licences.
8. Confidentiality and data
Each party protects non-public information and uses it only for the engagement. The client sends only necessary data and has rights to do so. Where VELNORA processes personal data for the client, a separate GDPR Article 28 agreement is concluded when required.
9. Third-party services
Hosting, APIs, stores, messaging, payment and other third-party services remain governed by their providers. VELNORA cannot guarantee their costs, decisions, interruption, interface changes or limits. The client should generally own product-critical accounts.
10. Warranty and maintenance
VELNORA corrects reproducible non-conformities within scope when reported through the contractual mechanism. Maintenance, new versions, future compatibility and continuing support exist only where expressly included. No software can be guaranteed free from every error or interruption.
11. Liability
Each party is responsible for direct loss it causes within legal and contractual limits. VELNORA is not responsible for indirect loss, client commercial decisions, incorrect data, client-provided unauthorised access or third-party failure. Limits do not apply where law prohibits them, including selected consumer rights.
12. Suspension and termination
Material breach, non-payment, unsafe access or an unlawful request may justify suspension after notice where circumstances permit. Termination, completed work, transferred material and sums due follow the proposal and applicable law.
13. Consumers
Where the client is a consumer, mandatory pre-contract information and consumer-law rights apply. Withdrawal is explained on the dedicated page. Details of the actually appointed consumer mediator must be supplied in contract documents before any B2C contract is concluded.
14. Governing law and disputes
The contract is governed by French law, subject to mandatory consumer protection in a consumer’s country of residence where applicable. The parties first seek an amicable solution. Jurisdiction otherwise follows applicable legal rules.